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About Us
Getting In Contact
General Terms & Conditions
Shipping & Delivery Policy
Security Policy
Privacy Policy
Returns Policy
Warranty Information
Getting In Contact
For general enquiries you can contact us:
By Telephone please ring 0871 990 6250 (national rate call)
By Fax on: 0871 990 6252 (national rate call)
or email us at: sales@ibgtrading.com
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General Terms & Conditions
Merchandise prices and specifications are subject to change without
notice. Typographic, photographic and descriptive errors are subject
to corrections.
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Shipping & Delivery
Policy
Deliveries Within the UK & EU
All prices quoted by Gadget Hub include 17.5% VAT, an additional
nominal charge is made for handling and shipping, this is shown
in the checkout before you enter your payment details. All products
on this site are divided into three sizes: small, medium and large.
We currently only deliver inside the UK.
Delivery Weight Band Charge:
| UK |
Small Items |
£2.95 |
| UK |
Medium Items |
£4.95 |
| UK |
Large Items |
£9.95 |
If you buy more than one item, you will only be charged for handling
of the largest sized item in the shipment. So, for example if you
choose to buy two toast racks and two spice racks, you will only
be charged £2.95, the charge for the handling and delivery
of one small sized item.
We will endeavour to despatch goods as promptly as possible. The
maximum period of delivery would be within 15 working days, unless
specifically agreed with you the customer. If any item you have
chosen is unavailable, we aim to contact you via your e-mail address
or via phone within 5 working days.
Please note that the couriers and delivery services we use tend
to deliver during the working day. You may find it easier to give
a work address if it is unlikely that anyone will be in to sign
for your order.
Heavy, bulky items or multiple orders.
Please note that for heavy, bulky items or multiple orders, Gadget
Hub's shipping rates may not apply. If this is the case individual
shipping rates are calculated based on the ship to address. You
will be emailed the approximate shipping charges for these items
within one business day. After receiving the shipping estimate,
the order is shipped only after you approve the shipping quote.
Gadget Hub is dedicated to delivering low prices on all products
and services and will continue to seek reliable, inexpensive shipping
providers.
Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’
before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at sales@ibgtrading.com or call customer care on 0871 990 6250 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
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Security Policy
Gadget Hub uses secure server software (SSL) to ensure that your
credit card will be protected against fraudulent use while on our
site. This service encrypts all personal information entered to
prevent anyone but the intended recipient from viewing or manipulating
your information. If for any reason your information is used to
make fraudulent purchases, your bank or credit card company may
not hold you accountable for any more than £50.00 of fraudulent
purchases. Additionally, Gadget Hub will reimburse you up to the
full £50.00 of fraudulent charges you could be held liable
for if the fraud occurred through no fault of your own as a result
of information being passed across our secure server.
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Returns Policy
The Gadget Hub Exchange & Return Policy
Gadget Hub is committed to keeping your custom. So if for any
reason you are unhappy with your purchase, simply return it to us
in its original condition within 7 days and we'll exchange the item
or refund the purchase price to your account. We'll also happily
refund the delivery charge if the return is due to a faulty product
or an error on our part.
Returning Items by Mail
1. Fill out the back of your packing slip as follows:
- state the item(s) that you are returning.
- state the reason for the return.
- indicate whether you would prefer a refund to the credit card
originally used, a cheque, or an exchange*
- state the preferred delivery address for your exchange or cheque
refund.
-if you are asking for a refund of the delivery expense please include
a receipt for this cost.
*At present, we can only offer an exchange for the
same product.
2. Package the return securely (in the original package if possible),
and include the packing slip. Packages must be returned pre-paid,
and for your protection, we recommend that you use a recorded delivery
service. If you want the delivery charge refunded please remember
to include the receipt for this cost.
3. Send the package to the returns address printed at the bottom
of your packing note if you have lost your packing note please contact
us at sales@ibgtrading.com
or call us on 0845 644 3825 between the hours of 9.30am and 6.30pm.
4. For heavy items returns, such as pool tables, football tables,
etc. please contact sales@ibgtrading.com
or call customer care on 0871 990 6250 (national rate call) Monday
- Friday 9:30 - 18:30. We will fully reimburse agreed returns made
due to faulty goods or an error on our part, but we reserve the
right to charge you for recovery of the goods in the event of a
cancellation. If you have any doubts please contact our customer
care team for advice.
5. Please note that refunds for cancellations and/or returns will be processed in the same form of payment originally used. Refunds will be credited back within 30 days of the cancellation.
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Warranty Information
Most items in the Gadget Hub catalogue have a manufacturer's warranty,
which is passed directly to the customer. Gadget Hub has no control
over the terms of the warranty. If your product is faulty on delivery
Gadget Hub will be pleased to refund the purchase, subject to our
returns policy.
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